Refund policy

Refund Policy: We strive to ensure you’re completely satisfied with your purchase. Due to the nature of our products, we adhere to the following refund guidelines:

1. Eligibility for Returns:

   • Items must be unused, unworn, and in their original packaging with all tags attached.

   • Refund requests must be made within 7 days of receiving your order.

   • For hygiene reasons, we cannot accept returns or exchanges for products that have been altered, worn, or removed from their original packaging.

2. Non-Refundable Items:

   • Opened or used hair extensions, wigs, or accessories are not eligible for returns or refunds.

   • Sale items, custom orders, and final clearance products are non-refundable.

3. Refund Process:

   • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

   • Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

4. Shipping Fees:

   • Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

   • Original shipping charges are non-refundable.

5. Damaged or Incorrect Items:

   • If you receive a damaged or incorrect item, please contact us within 2-3 days of delivery, providing photos as evidence. We will replace the item or issue a full refund, including shipping costs.

Contact Us: For any refund-related inquiries, please reach out to our customer service team at support@thecrownbeautycollection.com. We’re here to help!